Whether a framework relates to data, server-side code or presentational layer, the implications of adoption will be long-lasting and can represent great productivity wins or years of tech debt.
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Customer trust is earned through the consistent satisfaction of expectations and delivery on the brand promise. #digitaltransformation #CX #customercentricity
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User experience best practices must be applied to modernize internally facing applications. #CX #EX
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Get more insight into how CMOs and CIOs will embrace collaboration to ensure that their organizations remain competitive in today’s customer-driven and technology-led economy.
Rationalizing the Tension Between Customer Experience and Technology (Part 3 of 3)
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Get more insight into how CMOs and CIOs will embrace collaboration to ensure that their organizations remain competitive in today’s customer-driven and technology-led economy.
Rationalizing the Tension Between Customer Experience and Technology (Part 2 of 3)
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Get more insight into how CMOs and CIOs will embrace collaboration to ensure that their organizations remain competitive in today’s customer-driven and technology-led economy.
Rationalizing the Tension Between Customer Experience and Technology (Part 1 of 3)
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Giving technology a face and a name is wonderfully evocative and thought provoking, but we must be careful the attachment doesn’t lead to an unlikely Neo-Luddism. #robot #AI #citizenship
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Blockchain adoption will occur more quickly than it did with the internet. Blockchain as a technology will become more pervasive faster than it did during the internet cycle, simply because we have experienced this before
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Secure and transparent distributed ledger technology eliminates the need for a central authority or clearing house by giving each participant in the network its own copy of the ledger and allowing communication between participants.
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Leadership at the top and across organizations feels the tension inherent in the lethargy and lack of momentum caused by inaction. There is also difficulty in the number of axis along which disruption is occurring - technology, devices, customer experience, social communications, telecommunications, hardware and software, among others.
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For many organizations, service design focuses on evolving product-focused businesses into service-oriented ones through the use of effective design and superior customer experience.
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It can be tempting to be complacent and to reassure oneself that one language and approach is all that is ever needed.
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